Privacy Notice
El Chino Foods and Snacks , with address at C. Isla Guadalupe 2760, Villa Guerrero, 44987 Guadalajara, Jalisco, Mexico , is responsible for the use and protection of your personal data.
Data we collect:
The personal data we collect may include your name, address, phone number, email address, shipping information, billing information, and payment information. This data is collected when you place an order in our online store, register, fill out forms, or communicate with us.
Purpose of data processing:
The personal data collected will be used for the following main purposes:
- Process and ship your orders.
- Contact you to confirm orders or follow up.
- Issue invoices if requested.
- Manage payments through secure platforms such as Stripe and Shopify Payments .
- Send promotions or relevant information only if you give your consent.
Data transfer:
Your personal data will not be shared with third parties without your consent, except as necessary to comply with legal obligations or to process payments and deliveries (for example, shipping companies, payment platforms, and Shopify's technology providers).
Exercise of ARCO rights (Access, Rectification, Cancellation and Opposition):
You have the right to access, rectify, or erase your personal data, as well as to object to its use. To exercise these rights, you can send a request to: administracion@elchino.com.mx .
Changes to the Privacy Notice:
We reserve the right to modify this Privacy Notice to adapt it to legal or internal developments. Any changes will be posted on our official website: [ www.elchino.com.mx ]
Purchase and Shipping Policy
1. Purchase Process
By making a purchase on our website, the customer agrees to the terms and conditions set forth herein. All orders are subject to availability and payment confirmation.
2. Payment Methods
We accept secure payments through Shopify Payments , Stripe , and debit and credit cards. Payment data is processed with the highest security standards.
3. Shipping Conditions
- Orders are processed within 24 to 48 business hours after payment confirmation.
- Delivery time may vary depending on the carrier and the customer's location, ranging from 2 to 7 business days .
- Shipping costs are automatically calculated at checkout.
- For wholesale or volume purchases, we offer special discounts or promotions that may include free shipping or bonuses .
- We are not responsible for delays attributable to the shipping company, but we will track your shipment at all times.
4. Return and Refund Policy
Since we sell food products , we do not accept returns for personal reasons (change of mind, taste, etc.). Returns are only accepted in the following cases:
✅ Wrong product
✅ Product damaged during shipping
✅ Product expired upon delivery
Conditions for requesting an exchange or refund:
- The customer must report the problem within a maximum of 24 hours after delivery.
- It is necessary to send photographic evidence of the product and packaging.
- If applicable, the refund or replacement of the product will be processed within the next 5 business days .
5. Billing
You can request an invoice at the time of purchase or within the corresponding fiscal month. It is essential that you send your complete and correct tax information to our email: administracion@elchino.com.mx
6. Customer Service
📞 Phone/WhatsApp: 33 2177 7923
📧 Email: administracion@elchino.com.mx
🕒 Business Hours: Monday to Saturday from 9:00 am to 6:00 pm
